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Vodafone Customer Services

Vodafone Customer Service, Contact Number, Opening Times and When to Call the Helpline.

Call Time

Okay
Estimated wait until 12:00
Incorrect information?

Contact number

Incorrect information?

Top Tips

Top Tips

Vodafone’s Pay Monthly call centre is based in the UK and in Egypt. Because of the problems in that part of the world, Egyptian staff have to be in their homes at 17:00 for curfew. Therefore, where one would normally expect to see a decline in calls (late evening), the lack of staff leads to saturation.

Incorrect information?

Call Time

Okay
Estimated wait until 15:00
Incorrect information?

Contact

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Reviews of Vodafone

mark :

I have a problem

Reviews of Vodafone

Stephen Cowell :

Over the past 4 months i have spent hours of my own time trying to resolve data issues which havnt been my fault, even thou i have been told the problem has been resolved my phone is still contantly getting cut off, vodafone are an abosolute discrace the customer support team have no idea what the problem is every time i ring up, NOBODY should become a vodafone customer wate of time !!!

Reviews of Vodafone

Lu rose :

What a joke , rang waited 15mins,got cut off rang back 33p a min,waited 20min , no call back op,just can't get through.something should be done about bad voda phone .

Reviews of Vodafone

Chanell Cross :

Discusting service from Vodafone been a customer for years and after months of my phone regularly being cut off. I have now gone 5 days with no service believing the network was down for my other half to tell me that my number is not recognised. Called Vodafone they asked me to Input my number and them too even said my number is not recognised!!!! surely they can't just cut off my contract altogether with no warning and for no reason?!??

Reviews of Vodafone

jia :

contacted Vodafone in October to enquire about roaming charges as going on holiday. took 5 calls and 2 live chats and yet still the call centre could not understand what I was enquiring about!! anyway 5
months later and having trouble accessing online. online chat have no access to accounts and completely misreading my comments. clearly reading from a script!!. my advice, same language speaking customer service for that country. No problem with seeking cheaper call centres, jut make sure they can benefit your company!!

Reviews of Vodafone

April hyams :

By fat the worst phone company ive ever had to deal with! Would stear clear at all costs will do everything in my power to make sure anyone i come accross never has to associate themselves with this company i have posted on every single social media and also going to daily mail about the absoloute disgusting service ive had to receive and have no phone line for 2 weeks and not one single person has a clue what they are talking about!!!!!!!

Reviews of Vodafone

Me Ali :

Hi Voda team,

Usually you are very Good but very disappointed this time with the service as both my contract phones have been blocked and cant get get through to voda phone team and this has happened before and had such a long delay to reconnect. That's of calling several times and waiting hours.

This is with out doubt not only an error from Voda but left me unable to make any calls or texts.

Please can you hire more people as this is not what I expect from Voda at all.

Reviews of Vodafone

Michelle williams :

Hi I purchased a phone nearly two weeks ago. I chased the PAC code change over last Thursday. I spoke to a lovely customer service agent who said give it a day to change over. She mentioned a error ur side but was emailing the issue straight away. Nothing happened and I'm still waiting to get through to u to resolve. Its getting frustrating and I'm ready to cancel my new contract.

Reviews of Vodafone

Stephen Marsh :

Been trying to get through today with no luck. Yesterday I tried to cancel my contract as it had ended. They some how offered me a deal which I couldn't refuse. Unlimited calls and texts and 6GB with a new Sure Signal box all for £13.20. I said does this include VAT as they have pulled this trick before. The guy swore on the phone that the TOTAL I PAY IS £13.20..... No trick. He said he wouldn't lie as its recorded. I agreed a new contract for 12 months. Today my package says its £22. He lied to me. I have 14 days to cancel. Can I get through today to cancel. No fu..ing chance. Contacting BBC Watchdog.

Reviews of Vodafone

sonia :

I've been ringing you since the 6th of October to sort a mistake out with my bill which is your fault nearly 5 hrs on the fone altogether, having to explain the situation which is a long story to so many people it's getting beyond a joke now, if this does not get sorted u WILL NOT be receiving any money off me your customer service is disgusting, I've been called a liar by your customer service which I proved them to be wrong by going into the store, saying I'm furious is an under statement!!!!!

Reviews of Vodafone

Sonya :

Been on for 15 minutes up to now and this is my 4th call most of my calls has been for half an hour to an hour waiting let's see how long this one takes before I put the phone down.

Reviews of Vodafone

Patricia :

Having to call back again for a problem I called up about only a fews dats ago! Not good customer service for allowingvthe customers to keep calling

Reviews of Vodafone

Patryk :

Hour of waiting and still didn't get through!! I have some weird additional charges for texts I've never sent and never received! Wtf!!!

Reviews of Vodafone

jo :

Been trying to get through for over an hour to query a bill which is double what it should be! Bet they would answer if I was leaving! Been listening to James bay on their line, never wanna hear hold back the river again!

Reviews of Vodafone

Locks :

All of a sudden my friends and family group has changed so I top up they take my money and still do nothing about the change in my group members actually fucking hate VODAPHONE

Reviews of Vodafone

Laura :

It's an absolute joke! Been on the phone about 1 hour and half and still haven't got through!!!! Need to sort out my bill.. Disgusting service. Think I'm going to change networks and cancel my contract I hope they're reading this! Absolute fucking joke

Reviews of Vodafone

Jessica :

I keep getting extra charges put on my account! For making phone calls to there customer service. What a joke, definitely not paying them this month! Not to mention the hours spent waiting on the phone such a disappointment

Reviews of Vodafone

Ian :

Waiting 38 mins so far for a query on my bill. Is Sunday the wrong time to call? Or are Vodafone becoming complacent about customer service.

Reviews of Vodafone

youmofo :

Wife has been waiting for over an hour disgusting service vodafone don't be surprised when u don't get paid bye

Reviews of Vodafone

Me :

Diabolical Service Got Through Then They Put The Phone Down Absolutely Disgusted

Reviews of Vodafone

Michelle Simba :

Why am i waiting over an hour to get someone to answer on vodaphone ????

Reviews of Vodafone

fjones :

ordered an iphone 6 with a new contract sept 2014... 1 year later and multiple useless phone calls to vodafone, i am paying for a contract and phone they never sent to me and refuse to refund me for their mistakes.

Reviews of Vodafone

Ian Davies :

This is absolute rubbish! Is anyone at Vodafone reading this? Pathetic service. Why have a call centre in a decrepit totalitarian country. Great management!

Reviews of Vodafone

Atume :

Bad bad experience vodaphone go to hell I missed my train I am waiting 1 hour 47 minute still no answer shame you should sort your service after this experience I am cancel my line

Reviews of Vodafone

Vic :

15 min and counting

Reviews of Vodafone

Vic :

I hung up and called again first call was half hour let's see what the rest is

Reviews of Vodafone

Robin :

Vodafone seems to not care for customers. Probably the worst mobile network for customer support which is pretty much non existant. not to meantion they seem to think it's ok to charge us for contacting an advisor which I am yet to be able to get to.

Reviews of Vodafone

mama papa :

I hate vidaofone, i will never renew my centract with them any more. I had some stupid call from their customer service team offering me extra 3gb internet for £3, which I accepted to enjoy my sky sports, the next day everything has changed in my contact, I have no longer had sky sports on my contract any more, when I call to ask why, the staff told me that the package I had is not match with TV package whiles I was told that it won't change anything from current plan, am shocked to call more than 20days without help, all I heard is that we will investigate it and we will call u after 24hrs. It's one month now no respond.

Reviews of Vodafone

ben :

45 minutes so far, with no indication of how much longer i should expect to wait.

Reviews of Vodafone

adam :

I have waited over an hour to query a bill that is Constantly sky high! Shocking and not enough staff clearly

Reviews of Vodafone

Liam :

Over an hour and no joy. Heard the same song on repeat long enough to hate it and know every word. Shocking service, the right hand doesn't know what the left is doing. Promises made and never kept. Wish I had stayed with o2.

Reviews of Vodafone

Kinga Jackowiak :

35min and still waiting Vodafone is bad on customer service to long waiting time !!!!!

Reviews of Vodafone

Jay :

ridiculous waiting time!!!! Over half an hour wait is unacceptable.

Reviews of Vodafone

jane :

I hate waiting hours for so little or no help

Reviews of Vodafone

Shaamziixx :

Iv been on the fine WAITING 2 get through 4 over half hr all cuz I CNT top up via my bank card which I've never had a problem any other time but 2 day I cnt n I top up wiv same card every Friday. Jeeeeeezzzzzzzzz

Reviews of Vodafone

Terlita :

Over 2 hours still waiting this is the 3rd time iv had to call with the same problem in 3days