Opening Hours and Estimated Waiting Time of HMRC
Between 3 min and 5 min
Estimated wait until 16:00
| Fri 26 | Sat 27 | Sun 28 | Mon 29 | Tue 30 | Wed 01 | Thu 02 | ||
|---|---|---|---|---|---|---|---|---|
| 08:30 | 09:00 | |||||||
| 09:00 | 10:00 | |||||||
| 10:00 | 16:00 | |||||||
| 16:00 | 18:00 | |||||||
| 18:00 | 19:00 | |||||||
| 19:00 | 20:00 |
Between and 3 min
Between 3 min and 5 min
Between 5 min and 8 min
More than 8 min
Closed
Contact
HMRC Income Tax for Self Assessment
0300 200 3300
Helpline for newly self-employed
0300 200 3504
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Tips
Top Tips
HM Revenue and Customs are about as fun to call as a funeral home. However, we can help you without taxing (hur hur) your patience.
- Contrary to popular belief, HMRC remains OPEN on bank holidays and the call wait time is minimal!
- On major tax ‘events’ such as the Self Assessment deadline- HMRC stays open for limited hours on Sundays.
- Evenings are always worse than mornings, don’t be tempted to put off your call.
- The days preceding and following a bank holiday weekend experience double the amount of call traffic than normal, try to avoid them.
Useful info
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HMRC receives approximately 70 million calls a year
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HMRC’s latest official figures showed that more than a third of calls were cut off in 2014 due to a busy system.
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For those who managed to get through, the average waiting time reached 10 minutes and 53 seconds in September 2014.
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The average waiting time went up by 5 minutes compared to September 2013.
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Early morning calls have less chance to be cut off than afternoon and evening calls.
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Detailed reports of HMRC’s business plan indicators can be found on the UK government website.