HMRC Customer Service

Contact number of HMRC Customer Service with opening times and when to call the helpline to avoid peak times.

Opening Hours and Estimated Waiting Time of HMRC

Closed Reopens Monday 28/05 at 08:30
Mon 28 Tue 29 Wed 30 Thu 31 Fri 01 Sat 02 Sun 03
08:30 09:00
09:00 10:00
10:00 16:00
16:00 18:00
18:00 19:00
19:00 20:00
Between 0 and 3 min
Between 3 min and 5 min
Between 5 min and 8 min
More than 8 min
Closed

Contact

HMRC Income Tax for Self Assessment 0300 200 3300
Helpline for newly self-employed 0300 200 3504

Tips

Top Tips

HM Revenue and Customs are about as fun to call as a funeral home. However, we can help you without taxing (hur hur) your patience.

  • Contrary to popular belief, HMRC remains OPEN on bank holidays and the call wait time is minimal!
  • On major tax ‘events’ such as the Self Assessment deadline- HMRC stays open for limited hours on Sundays.
  • Evenings are always worse than mornings, don’t be tempted to put off your call.
  • The days preceding and following a bank holiday weekend experience double the amount of call traffic than normal, try to avoid them.

Useful info

  • HMRC receives approximately 70 million calls a year

  • HMRC’s latest official figures showed that more than a third of calls were cut off in 2014 due to a busy system.

  • For those who managed to get through, the average waiting time reached 10 minutes and 53 seconds in September 2014.

  • The average waiting time went up by 5 minutes compared to September 2013.

  • Early morning calls have less chance to be cut off than afternoon and evening calls.

  • Detailed reports of HMRC’s business plan indicators can be found on the UK government website.

Report an error

Feel free to comment or give your opinion on HMRC Customer Service. However, please agree to respect our terms. Please don’t post defamatory, insulting or disparaging comments- as we will have to moderate them. Instead, explain what happened in a factual way.

Have a question, problem, or tip? Share with our other visitors:

By using Hurikat, you agree to our use of cookies.

Learn more OK