Call Time
Low
Estimated wait until 15:00
| Mon 16 | Tue 17 | Wed 18 | Thu 19 | Fri 20 | Sat 21 | Sun 22 | ||
|---|---|---|---|---|---|---|---|---|
| 08:00 | 09:00 | |||||||
| 09:00 | 15:00 | |||||||
| 15:00 | 19:00 | |||||||
| 19:00 | 21:00 |
Very low
Low
Medium
Closed
Call Time
Medium
Estimated wait until 17:00
| Mon 16 | Tue 17 | Wed 18 | Thu 19 | Fri 20 | Sat 21 | Sun 22 | ||
|---|---|---|---|---|---|---|---|---|
| 08:00 | 12:00 | |||||||
| 12:00 | 17:00 | |||||||
| 17:00 | 19:00 | |||||||
| 19:00 | 21:00 |
Low
Medium
High
Closed
Top Tips
Top Tips
Vodafone’s Pay Monthly call centre is based in the UK and in Egypt. Because of the problems in that part of the world, Egyptian staff have to be in their homes at 17:00 for curfew. Therefore, where one would normally expect to see a decline in calls (late evening), the lack of staff leads to saturation.